Case Study
iQor:
In 2015, iQor needed to facilitate the expansion requirements of one of their existing clients (a well-known telecoms brand) by adding a new contact centre to their existing global fleet. Their strategy was to do this from a suitable near shore location.
On September 8th 2015, iQor opened its first contact centre in the Caribbean in T&T.
Operating Facts:
Country of Origin - USA
# of years operating - 3
Growth - Started with 60 seats at Tamana.
Expanded to another location in Barataria in 2017
Iqor now has 800 steady state seats, excluding its ramping up to meet seasonal demand.
Find out more iQor's success in Trinidad and Tobago here.